Simply put, the owner Robert Croteau, is the rudest person that I've ever had the misfortune of speaking to. He was as unhelpful and unnecessarily nasty as a person in the service industry could be. When I asked a few locals if this was par for the course with him or if I'd caught him on a bad day they all laughed and said that he held a position on the selectboard and lorded it over everyone, causing fellow members to resign and often being exceptionally rude during their meetings to taxpayers with legitimate concerns.
We got stuck in the snow on our first year wedding anniversary. The first tow truck company wouldn't even come because we were so deep in the snow. The croteaus came out at 10pm and made sure we made it safely to our hotel even taking us back to their shop which they had to open to get us much needed gasoline. They are very kind, honest and we would recommend them to everyone!
Bob the owner and mechanic talks you through what is wrong with your vehicle and explains things in lamens terms. I gave him a list of things I thought were wrong or may need to be addressed and he fixed what was broken and left the rest. Just an honest, good, reasonably priced auto repair shop, a rare find anywhere these days. Do yourself a favor and the next time you need a garage use Croteau.
Apparently, he is a part of a large network of family and has been voted in many years running and people just accept this sort of behavior. What a disappointment- there should be a warning sign on his shop door- enter if you'd like to be talked down to- simply throw your money in and don't have the audacity to ask questions!
Skidded off the driveway, the Croteaus gave us the much needed help, prompt and respectful of our time. Thanks, Bob!
Croteau Auto Parts is a US Gas Station based in Irasburg, New Hampshire. Croteau Auto Parts is located at 1859 Vt Route 5A, Orleans, VT 05860, USA.
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